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Business Analyst, Transaction Content

Location:Franklin, TN
Exempt/Non-Exempt:Exempt
Benefits:Full Comprehensive Benefits Package
Employment Type:Full Time
Department:Passport Division (Patient Access)
Description:Passport Health Communications, Inc., a nationally recognized pioneer developing innovative solutions for the healthcare industry and one of Healthcare Informatics Top 100 Healthcare Companies, is seeking a Business Analyst.

The Business Analyst will support payer application development and implementation by applying a combination of business and technical knowledge in healthcare revenue cycle management software and processes.

This position will have responsibility to ascertain, resolve and direct payer issues arising out of multiple avenues and channels; including but not limited to the connectivity, design, performance, requirements gathering, implementation, testing and support processes and interventions.
Duties:•Establish, build and strengthen internal relationships with development, customer support and implementation and leverage those relationships to resolve payer development and connectivity issues.
•Establish, build and strengthen external relationships with payers and clients to understand needs, requirements, demands, and issues. Effectively communicate with payers and clients on issue resolution activities and alternatives.
•Triage payer issues from implementation, support, development and other avenues on a project basis.
•Work collaboratively with Payer Applications Lead Developer and Development Manager to identify the issue, conduct research, develop plan for resolution, and engage appropriate internal and external staff to execute the solution.
•Work collaboratively with Payer Applications Lead Developer and Development Manager to make technical judgments based upon understanding of the business process and payer needs whereby a design change or modification should (or needs to be) changed.
•Uses product knowledge, technical expertise, and business knowledge in revenue cycle management processes to provide an appropriate strategic vision for decision-making, triaging and escalation process.
•Project management duties.

Other Duties as Required.
Qualifications:•Bachelor’s degree in Business, Computer Science, or other related field preferred.
•At least 5 years prior business analyst, implementation, or client/payer-side (payer or hospital/health system) experience in healthcare revenue cycle management software and technology

Equivalent combination of education and experience may be considered.

•Healthcare revenue cycle experience required
•Understanding of HL7 and X12 message/file formats and transactions
•Effective communication and relationship building skills
•Self-motivated, autonomous


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